ABOUT US
Small Business, Big Impact
Since 1997, Visual Options has helped Erie families see clearly while giving back, supporting local efforts like the Erie Lions Save An Eye Game, student-led vision drives, and global sight initiatives such as TOMS’ World Sight Day. When you choose your frames here, you’re also helping to protect and restore sight in our community and beyond.
Our Values
01
Community
We don’t just serve the Erie region—we’re a part of it. Many of our clients are neighbors, friends, or families that return year after year. Our goal is to support vision health in the place we call home, by staying accessible, engaged, and deeply responsive to our community’s needs.
02
Expertise
Eye care has evolved and we evolve with it. From comprehensive exams and contact-lens fittings to style-forward eyewear choices, our team combines technical knowledge with personal attention. We carry premium designer frames and stay attuned to the latest comfort, clarity and lifestyle needs of our patients.
03
Connection
When you walk through our door, we want you to feel like you’ve come to see an old friend—someone who knows your name, your preferences, and your vision goals. That kind of comfort and familiarity matters as much as the lenses we prescribe or frames we fit. Our clients often tell us they appreciate being known and treated with real care.
A Few Words About
About Our Team
Our team is dedicated to ensuring every customer receives expert guidance and personalized care. Each staff member shares a commitment to high-quality service and extensive knowledge about eyewear options. Together, we aim to make your visit feel like you’re catching up with an old friend while getting the resources you need to see and look your best.
Jeet Sabherwal
Lead Optician
Lori Schwenk
Optician
Frequently Asked Questions
Do I need an appointment?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
Do you offer international shipping?
Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please reach out to our customer service team to initiate the return process.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.
